Policies

Emperor Clock Heirloom Quality

For forty years we’ve offered floor, wall and mantel clocks as well as furniture kits made of select lumber. As with any wood products, variations in the wood grain and other natural characteristics are normal. Not only does this create the uniqueness of your kit, it enhances the beauty of your one-of-a kind piece. If a kit requires glass installation, glass extrusion will be included to make assembly simple and hassle free. Each of our kits comes with all necessary hardware such as hinges, screws, handles or pulls as required. Emperor kits are enjoyed by millions of satisfied customers. We hope you enjoy your genuine wood product from Emperor. Unless otherwise noted, Emperor offers the finest quality German-made dials, pendulums and weight shells. Emperor understands that you are building a family heirloom and you require the finest accessories available to the clock industry. All of our mechanical movements are manufactured in Germany by Hermle.

Our Personal Guarantee

Thank you for being a supporter! To ensure the highest customer satisfaction, we offer a no-risk, money-back guarantee. If for any reason you are not completely satisfied with any Emperor clock product, simply return it in its original shipping carton within 30 days for a prompt refund of the purchase price less shipping charges. In the unlikely event that your shipment arrives damaged, please refer to our section on damages. Any items returned 31-90 days after the shipping date will incur a 15% restocking fee. No merchandise can be returned after 90 days for a refund.

The Finest Movements Available

Complete your Emperor clock kit with one of the brass movement kits featured in the catalog. Manufactured by Hermle, these are the finest movement and acces- sory packages in the world. Don’t risk buying anything less! Our movement kits are carefully matched to make the buying experience easy for you. Individual components are now available for sale as well. Please call customer service for details. All movements come with a three-year limited factory warranty.

Customer Service

If you have any questions about your order, call 800.642.0011 to speak with customer service. Our representatives will gladly answer or find answers to all of your questions relating to your order. If you are inquiring about an order you have already received, please have your invoice handy.

Delivery

We ship most orders within 48 hours, depending on our product availablity. All of our prices include ground shipping and handling unless otherwise noted. For faster service please contact customer service. Orders outside the US require a separate shipping quote. Please contact customer service regarding shipping charges.

Damages

If your order arrives damaged in any way, please note the damage on your carrier’s receipt, but do not refuse delivery. Keep all packing materials and notify us immediately. Damages or shortages must be reported within 10 days of receipt.